Communication Support Ltd
Communication Support Ltd
  1. FUNDAMENTAL PRINCIPLES

 

Staff
shall in all cases act in accordance with the high standards appropriate to a professional company. They shall not act to the detriment of the company, its Members or the profession.

 

2. STATUS AND SPIRIT OF THE CODE

 

This Code lays down standards of professional conduct and practice expected of the Staff Members. Not every shortcoming on the part of a Staff, nor noncompliance will necessarily constitute grounds for
disciplinary proceedings. However, a failure to follow the guidance of the Code will be taken into account should it be necessary to examine the conduct or competence of a Member.

The fact that a course of conduct is not specifically referred to in this Code does not mean that it cannot form the basis of disciplinary proceedings. Staffs are expected to be guided in their professional conduct and work as much by the spirit of
the Code as by its express terms.

 

3. DEFINITIONS

 

Staff
means any Interpreter, communicator and or company employee,Regardless of category.

Principal means any person or body from whom a Staff accepts work.

Consumer means any person or body who makes use of a Staff service.

Work means interpreting, translation, or teaching thereof, or other
activities connected therewith.

 

4. STANDARDS OF CONDUCT

 

4.1
Confidentiality
Staff
shall maintain confidentiality at all times and treat any information which,
May come to them in the course of their work, as privileged information, not to be Communicated to any third party, without authority.This does not preclude disclosure when legally required to do so or when not Disclosing information could render the interpreter liable to prosecution.

This also does not preclude sharing information on a strictly confidential basis Within recognised structures of professional support and training, whilst respecting client confidentiality.

 

4.2
Exploitation of Knowledge

 

4.2.1.
No Staff shall derive any gain from privileged information acquired in
the course of work undertaken.

4.2.2.
No Staff shall accept remuneration from any party in respect of work
Other than as contractually agreed.

4.2.3.
Staff shall carry out all work entrusted to them in an impartial way and
shall be seen to do so. They shall also disclose any business, financial or other interest that might affect this impartiality.

 

4.3
Dispersion of Work

No Staff shall subcontract work without their Principal's prior knowledge and agreement,or without defining the changed responsibilities if any. Members acting as a company or agency shall disclose this fact to anyone to whom they subcontract

work.

 

4.4
Mutual Assistance

 

4.4.1.
Staff shall assist each other in every practical way, and shall conduct
themselves loyally towards their fellow Staff and the company.

 

4.4.2.
Members who receive requests to provide services, which they are unable
to accept without infringing the provisions of this Code (in particular section 5) or which they cannot accept due to prior commitments should endeavour to introduce the Principal to another member of staff who has the necessary skills.

 

4.5
Advertising

 

4.5.1.
Staff advertising communication support services shall ensure the information is factual and neither misleading nor discreditable to the profession.

 

4.5.2.
Staff shall not infringe any accepted advertising standards nor make claims, which they cannot substantiate.

 

5. STANDARDS OF WORK

 

5.1
Interpreting

 

5.1.1.
Staff shall interpret impartially between the various parties with due
regard to the circumstances prevailing at the time.

 

5.1.2.
Members shall take all reasonable steps to ensure complete and effective

communication between the parties, including intervention to prevent misunderstanding
and incorrect cultural inference.

 

5.1.3.
In the event that communication becomes incomplete or ineffective, the
Member should make this known to all parties concerned and, if necessary,withdraw from the assignment.

 

5.2
Competence

Subject to section 5.4, Staff shall refuse work which they know to be beyond their competence, either linguistically or because of a lack of specialized knowledge,unless the work is to be subcontracted to another interpreter who has the necessary competence.In this instance, the provisions of this Code and in particular section 4.3 shall apply.

 

 

5.3
Contractual Arrangements

Staff shall endeavor to accept work on terms and conditions which, as far as is practicable or agreed, are consistent with the Draft communication support Guide to Terms and Conditions of Business and these Codes of Professional Conduct. Where Staff accept work on agreed terms they shall not unilaterally vary such terms without valid reason and giving maximum possible notice to their Principal, except in exceptional circumstances.

 

5.4
Exceptions

Where a Principal requires a Staff to carry out work in circumstances that contravene the provisions of 5.2, the Staff may, exceptionally, accept the work provided that:

 

a)
The Staff Member has taken appropriate steps, preferably in writing, to ensure that the Principal is fully aware of the risks involved,

 

b)
the Member has satisfied themselves that the Principal is genuinely aware of
the risks involved,

 

c)
The Principal has expressly agreed to accept the risks involved, preferably in
writing.

 

6. GENERAL

 

6.1
Disciplinary Proceedings

Disciplinary proceedings will be conducted in line with the companies Complaints and Appeals Procedures and Disciplinary Procedure.

6.2
Amendments to the Code

The provisions of this Code may be amended by the company management,

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              Our staff meet the standards required by Signature.

 

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We are a motivated team of Interpreters and Communicators.

All of our staff are NRCPD registered. 
 

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© Communication Support Ltd. 2012